We have imagined a new airport environment where voice and biometrics combine to enable passenger ease and improve the passenger experience.
Voyager was developed by Elenium in partnership with Etihad and Amazon Web Services to truly make the airport experience seamless. Using biometrics, voice recognition, artificial intelligence and cloud technologies, Voyager eliminates the need to scan boarding passes, manual data entry and confusing user interfaces.
The Voyager Experience
This is our vision of the airport experience which is completely frictionless and where a passenger can naturally interact with our self service using voice and biometrics.
Check- In & Biometric Enrolment
Guests can check-in and enrol their biometrics on any iOS or Android device with a front facing camera. The Voyager Mobile App is fully brandable and supports seat change, bag check-in, automatic visa check, passport scanning, booking management and eWallet. Voyager functionality can also be integrated to existing airline or airport mobile apps using the Voyager SDK.
Guests can drop off their bags with no bag tags using the Voyager Bag Drop. Using cameras and other sensors with advanced feature detection algorithms Voyager can uniquely identify a bag. Voyager Bag Drop units can also read traditional printed bag tags or RFID and Smart tags.
Shopping & Duty Free
Guests can shop using a Voyager Virtual Shopping Wall. Combining biometrics for identification and the eWallet capabilities from the Voyager app the experience is seamless and can be installed at any location augmenting traditional shopping at the airport
Customer Service Kiosks
Voyager Kiosks can be used for transfer, information and disruption management. Guests can be identified by biometrics and talk to the kiosk using a voice powered virtual assistant. Functionality includes wayfinding, transfer management, reaccommodation and general information requests.
Always Open Airport Gate
Ensuring a more welcoming environment the Voyager Airport Gate is designed to always be open only closing the gate barrier on exceptions. The Voyager Gate can be used for lounge access, security and boarding.
tried and tested customer experiences
Avalon Airport have doubled their capacity in the check-in area by installing Elenium’s suite of touchless automation technologies, including its self-service check-in kiosks, bag drop technology, Common User Self Service platform and ‘Flight Deck’ software.
Kempegowda International Airport Bengalaru
Bangalore’s Kempegowda International Airport installed Elenium’s self boarding e-gates to validate passengers in less than five seconds using facial or iris passenger detection system enabling them to quickly and accurately board their flight.
The Elenium Fixed Kiosk provides Vietnam Airways a user friendly experience that is lightning fast. The kiosk helps allow for higher passenger capacity in existing terminal space. This key benefit means a smaller investment for dramatically increased revenue, allowing for more retail space and extending the effective life of the terminal.
Etihad Airways passengers at Abu Dhabi International Airport can move seamlessly through the airport with Elenium’s Voyager. They can check-in for their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues, increasing efficiency and improving the passenger experience.
Elenium has provided over 150 common use self-service kiosks distributed across Sydney Airport. The common use kiosks can be used by multiple airlines and can be moved as needed to meet varied demand across the airport and in response to phases of disruption.
Hong Kong Airport
Elenium has provided over 140 fully portable self-service kiosks used by over 30 airlines to Hong Kong Airport Terminal 1. The kiosks are common use and dynamically portable with a multilingual capability. Critically the kiosks are easy to maintain, designed for fast, in-position servicing, with long battery life and easy replacement.
The Elenium solution at Queenstown will cover 15 user-friendly, self-service kiosks that will provide a full and fast check-in process. It will also deliver eight boarding gates, 12 counters and an advanced two-step self-service bag drop solution. In addition, Elenium will also supply full management and monitoring software, that will ensure operational issues can be addressed pro-actively.
Over time traffic has continued to increase, but the Elenium kiosks have allowed Auckland Airport to better manage this growth, providing more effective use of terminal floor space.This has supported passenger experience by cutting average recorded check-in and bag drop time from 20minutes to 8.5 minutes while allowing usual check-in staff to assist higher needs passengers and maximise service.