We help airports streamline their passengers journey using technology from outside the aviation to provide new solutions to old problems.
Our culture focuses on building unique, quality solutions and bringing them to market quickly. With capabilities in robotics, mechanical engineering, physics, machine learning and data science, Elenium is your partner to enable automation and realise positive change to your business.
Elenium has developed patent pending touchless solutions allowing passengers, including those with reduced mobility, to control a self-service device using their head movement as an alternative to touching a screen in order to perform a transaction.
Vital sign detection
Vital health signs including heart rate, body temperature and respiration rate are read and analysed using near infrared and thermal imaging to provide an indication of possible illness. This is currently going through regulatory approval in some jurisdictions. Some features may not be available in your location. Detecting vitals signs cannot diagnose or confirm a specific illness.
Voice recognition enables touchless control of a self-service device. Jointly developed by Amazon Web Services and Elenium for loud environments, our patent pending approach to voice recognition distinguishes voices in busy environments like airports, hospitals, or medical centres.
Mobile to kiosk
With our BYOD function, individuals engage and complete the health declaration questionnaires using their own devices . Vital sign screening is performed on arrival at the premises. Biometric facial recognition and contactless ID scanning is supported as an option.
Our mission is to improve common use self-service and how it is currently implemented in the aviation industry. We partner with biometric providers to bring their solutions into the aviation environment creating a concept for a seamless travel experience. Biometrics can be integrated as part of check-in or bag-drop without modifications to the airline application.
Our patent pending PCI-DSS compliant. solution allows CUSS applications to take payments using the passenger’s device. Apart from credit card payment, it supports other mobile payment methods such as Apple Pay, Google Pay and Ali Pay. This mechanism can be implemented at check-in counter, kiosks, self bag drop machines and other common use or self service facilities.
Our self bag drop leverages sophisticated machine vision algorithms to decode barcodes in 70 milliseconds, processing over 60 megapixels. The Bag Tag recognition system operates at a 90%+ success rate with advanced camera-based dimensioning technology, meaning that the bag is scanned in situ before it is moved to the next belt.
The technology is designed to assess both visual and audio cues to try and detect if a passenger is feeling positive, neutral, negative or mixed based on voice and video analysis. Thus enabling the application to respond to the passengers’ experience and reaction, creating an alert for pro-active agent response.
tried and tested customer experiences
Avalon Airport have doubled their capacity in the check-in area by installing Elenium’s suite of touchless automation technologies, including its self-service check-in kiosks, bag drop technology, Common User Self Service platform and ‘Flight Deck’ software.
Kempegowda International Airport Bengalaru
Bangalore’s Kempegowda International Airport installed Elenium’s self boarding e-gates to validate passengers in less than five seconds using facial or iris passenger detection system enabling them to quickly and accurately board their flight.
The Elenium Fixed Kiosk provides Vietnam Airways a user friendly experience that is lightning fast. The kiosk helps allow for higher passenger capacity in existing terminal space. This key benefit means a smaller investment for dramatically increased revenue, allowing for more retail space and extending the effective life of the terminal.
Etihad Airways passengers at Abu Dhabi International Airport can move seamlessly through the airport with Elenium’s Voyager. They can check-in for their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues, increasing efficiency and improving the passenger experience.
Elenium has provided over 150 common use self-service kiosks distributed across Sydney Airport. The common use kiosks can be used by multiple airlines and can be moved as needed to meet varied demand across the airport and in response to phases of disruption.
Hong Kong Airport
Elenium has provided over 140 fully portable self-service kiosks used by over 30 airlines to Hong Kong Airport Terminal 1. The kiosks are common use and dynamically portable with a multilingual capability. Critically the kiosks are easy to maintain, designed for fast, in-position servicing, with long battery life and easy replacement.
The Elenium solution at Queenstown will cover 15 user-friendly, self-service kiosks that will provide a full and fast check-in process. It will also deliver eight boarding gates, 12 counters and an advanced two-step self-service bag drop solution. In addition, Elenium will also supply full management and monitoring software, that will ensure operational issues can be addressed pro-actively.
Over time traffic has continued to increase, but the Elenium kiosks have allowed Auckland Airport to better manage this growth, providing more effective use of terminal floor space.This has supported passenger experience by cutting average recorded check-in and bag drop time from 20minutes to 8.5 minutes while allowing usual check-in staff to assist higher needs passengers and maximise service.