Apps: Mobile Agent
Designed with a focus on delivering great user experience and reduced complexity with an easy- to-use user interface.
During peak traffic hours, customer service agents equipped with the Elenium Mobile Agent App can tackle long lines at check-in, bag drop and boarding. The same application also allows agents to assist passengers with missed connections, cancelled or delayed flights.
The application is designed with a focus on delivering great user experience and reduced complexity with an easy- to-use user interface. We frequently collaborate with airlines, airports and ground handlers along with insight data collected from Elenium Flight Deck to improve our designs. Application business rules and graphics are fully customisable, so that passenger experience can be effectively aligned with branding requirements.
iOS & ANDROID
Passenger validating against manifest in less than 100ms.
POWERED BY THE CLOUD
Quick deployment, highly available, scalable and secure infrastructure.
SUPPORT A WIDE RANGE OF DCS
Pre-integrated with major DCS solutions.
WHITE LABEL SOLUTION
Customisable to meet client specific branding requirements.
tried and tested customer experiences
Avalon Airport have doubled their capacity in the check-in area by installing Elenium’s suite of touchless automation technologies, including its self-service check-in kiosks, bag drop technology, Common User Self Service platform and ‘Flight Deck’ software.
Kempegowda International Airport Bengalaru
Bangalore’s Kempegowda International Airport installed Elenium’s self boarding e-gates to validate passengers in less than five seconds using facial or iris passenger detection system enabling them to quickly and accurately board their flight.
The Elenium Fixed Kiosk provides Vietnam Airways a user friendly experience that is lightning fast. The kiosk helps allow for higher passenger capacity in existing terminal space. This key benefit means a smaller investment for dramatically increased revenue, allowing for more retail space and extending the effective life of the terminal.
Etihad Airways passengers at Abu Dhabi International Airport can move seamlessly through the airport with Elenium’s Voyager. They can check-in for their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues, increasing efficiency and improving the passenger experience.
Elenium has provided over 150 common use self-service kiosks distributed across Sydney Airport. The common use kiosks can be used by multiple airlines and can be moved as needed to meet varied demand across the airport and in response to phases of disruption.
Hong Kong Airport
Elenium has provided over 140 fully portable self-service kiosks used by over 30 airlines to Hong Kong Airport Terminal 1. The kiosks are common use and dynamically portable with a multilingual capability. Critically the kiosks are easy to maintain, designed for fast, in-position servicing, with long battery life and easy replacement.
The Elenium solution at Queenstown will cover 15 user-friendly, self-service kiosks that will provide a full and fast check-in process. It will also deliver eight boarding gates, 12 counters and an advanced two-step self-service bag drop solution. In addition, Elenium will also supply full management and monitoring software, that will ensure operational issues can be addressed pro-actively.
Over time traffic has continued to increase, but the Elenium kiosks have allowed Auckland Airport to better manage this growth, providing more effective use of terminal floor space.This has supported passenger experience by cutting average recorded check-in and bag drop time from 20minutes to 8.5 minutes while allowing usual check-in staff to assist higher needs passengers and maximise service.