CUSTOMER STORIES

Queenstown Airport

Situation

Queenstown Airport has experienced a sustained period of ongoing growth, which has soared from around 700,000 passengers annually in 2008 to more than 2.2million in 2018, thanks to its rising popularity as a ski and adventure destination. With solid growth and Queenstown needed to maximise efficiency in order to maintain passenger satisfaction.

Solution

Elenium will provide an end-to-end self-service solution that will support the regional destination in delivering an enhanced passenger experience.

The scope of the Elenium solution at Queenstown will cover 15 user-friendly, self-service kiosks that will provide a full and fast check-in process. It will also deliver eight boarding gates, 12 counters and an advanced two-step self-service bag drop solution. In addition, Elenium will also supply full management and monitoring software, that will ensure operational issues can be addressed pro-actively. 

The solution aims to improve passenger satisfaction by streamlining check-in times, reducing stress and making the airport experience seamless and enjoyable.

Elenium’s bag drop is the most technically advanced on the market, using cameras that digitally zoom and focus to find the bag tag barcode. Bag tags are read in 70 milliseconds irrespective of bag placement – eliminating the tedious process most passengers currently experience having to reposition tags and luggage with multiple failed attempts.

It is expected the solution will shorten delays and queues, improve the overall passenger experience, allow all airlines using the airport to operate in the facility on a common set of hardware and software, and increase the flexibility and efficiency of the airport facilities.

Read more about our kiosks, boarding gates, bag drops solutions

Read more about our Flight Deck platform

Copyright Elenium 2020