Aaron Hornlimann alongside Abe Dev from Etihad Airways will share their thoughts on stand-out passenger experience technologies at the ACI Digital Innovation stream on Tuesday 26th November at 11:30 - 12:45.
The disturbing dystopian images circulating on the effects of climate change are hard to ignore, particularly for those of us with children. Not only because this is the legacy we are leaving them but also because they are standing up and demanding change.
Bob, based in Ireland, will be focussed on expanding Elenium's presence in Europe. Bob has over 20 years’ experience in the aviation and IT industry and has been involved in sales and business development, delivery and support of products and services for airports, airlines and government agencies.
The benefits of a tagless bag drop are numerous. For the passenger, a step in the process that they can struggle with is removed and the process becomes truly frictionless, put the bag on the scale, wait for a couple of seconds, receive a photo on your phone and move towards the next step.
Airlines and airports have relied on common use for over 35 years. The leading-edge technologies of the day, helped the airports to reduce the size of the check in halls and helped the airlines to serve the increasingly demanding and knowledgeable passenger. 25 years ago, the airlines started turning to self-service kiosks to improve operational efficiency in passenger processing at the same time as putting the passenger in control of their journey while improving passenger satisfaction during the airport experience.
In June, Elenium, was asked to be part of a prestigious Biometrics Symposium at the FTE EMEA along with Thomas Hoff Andersson, COO at Bengaluru International Airport, Joe Leader, CEO of APEX & IFSA and moderated by Harald Jentsch, Head of Airports & Baggage Screening at Smiths Detection. We discussed seamless travel and how biometrics will enable the utopian vision for passenger experience at the airport.
Navigating around an airport, figuring out where to check-in, where to drop off baggage and which customs queue to join can be confusing when you are in an airport for the first time, even if you are a frequent traveller.
As a frequent traveller my ideal airport experience would be to get through the check-in process and on my flight in twenty minutes. Since we don’t yet live in utopia I know that this is not currently a realistic goal.
I finished University shortly before the fall of the Berlin wall. Politically and socially it was an incredible end to a tumultuous decade. At that time, however, there was no tech industry per se. Sure, IBM, HP and Intel were large, strong companies while Microsoft and Apple had started to make their mark. But, there was no industry of the size and stature that we now have.